Privacy Policy
Plumber Brookings Pro (“we,” “us,” or “our”) is a small, locally owned plumbing company serving Brookings, Oregon and the surrounding area. We respect your privacy and take it seriously. This Privacy Policy explains what information we collect through plumberbrookingspro.com (the “Website”) and through our services, how we use it, and the choices you have.
1. Information We Collect
Information You Provide Directly
When you contact us, request a quote, book a service, submit a review, or otherwise communicate with us, we may collect:
- Full name
- Phone number
- Email address
- Service address
- Details about your plumbing issue or requested service (including RV-related work, drain and sewer issues, or emergency situations)
- Payment information (processed by secure third-party payment processors)
- Any other information you choose to share with us
Information Collected Automatically
When you visit our Website, we may automatically collect:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited and time spent on the Website
- Referring website
- General location data (city or region level)
This information is collected through cookies, log files, and similar technologies.
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide plumbing services
- Schedule appointments quickly and confirm bookings
- Dispatch our licensed plumbers efficiently, especially for emergency calls
- Process payments
- Send appointment reminders or service-related communications
- Follow up on completed work to make sure you are satisfied
- Improve our Website and services
- Comply with legal obligations
- Prevent fraud and protect our business
3. How We Share Your Information
We do not sell your personal information. We may share information only in limited situations:
- Service Providers: With trusted third parties who help us operate our business, such as payment processors, scheduling software, and website hosting providers. These providers are required to protect your information.
- Legal Requirements: When required by law, court order, or government request.
- Business Transfers: If our business is merged, sold, or restructured, your information may be transferred as part of that transaction.
- With Your Consent: In any other situation where you have given us permission.
4. Cookies and Tracking
Our Website uses cookies and similar technologies to improve your browsing experience, understand how visitors use the Website, and gather general analytics. You can control cookies through your browser settings. Disabling cookies may affect how certain parts of the Website function.
5. Customer Reviews and Testimonials
If you leave a review or testimonial about our services — whether directly on our Website, by email, or on third-party review platforms — you consent to us displaying your first name, general location (city or neighborhood), and the content of your review on our Website or marketing materials. If you would prefer we not use your review publicly, please let us know at nikhil@plumberbrookingspro.com and we will honor your request.
6. Data Security
We take reasonable steps to protect your personal information from unauthorized access, disclosure, or loss. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
7. Data Retention
We keep your information only as long as we need it to provide our services, meet legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely dispose of it.
8. Your Rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate information
- Request deletion of your information
- Opt out of certain communications
- Withdraw consent for specific uses
To exercise any of these rights, contact us at nikhil@plumberbrookingspro.com.
9. Children’s Privacy
Our Website and services are not directed at children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
10. Third-Party Websites
Our Website may link to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing any information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will appear on this page with a new “Last Updated” date. Continued use of the Website after changes are posted constitutes acceptance of the revised Policy.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your information, please reach out:
Plumber Brookings Pro
955 Ransom Ave, Brookings, OR 97415
Phone: (541) 813-3841
Email: nikhil@plumberbrookingspro.com